Alpine Pup Provisions F.A.Q.

Frequently Asked Questions

Welcome to the Alpine Pup Provisions FAQ page! Here, we've gathered answers to some of the questions frequently asked by our customers. If you can't find the information you're looking for, feel free to contact us.

Ordering and Products:

Q1: How can I place an order?

• A1: You can place an order directly through our website. Simply browse our products, add items to your cart, and proceed to checkout.

Q2: Can I modify or cancel my order after placing it?

• A2: Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before confirming.

Q3: Are your products suitable for all dog breeds?

• A3: While our homemade treats are generally suitable for most dogs, we recommend checking the product descriptions for specific information. If your dog has allergies or specific dietary needs, consult with your vet.

Shipping and Delivery:

Q4: How much is shipping, and how long does it take?

• A4: Shipping costs and delivery times vary based on your location, especially for our homemade dog treats. You can find detailed information during the checkout process.

Q5: Do you ship internationally, including to the USA?

• A5: At the moment, we only offer shipping within the USA. We're working on expanding our reach in the future.

Q6: Can I track my order?

• A6: Yes, you will receive a tracking number once your order is shipped. Use this number to track your package's journey.

Returns and Refunds:

Q7: What is your return policy for homemade dog treats?

• A7: We do not allow returns but will happily discuss any issues you have, please contact us with your order number and details.

General Inquiries:

Q9: Are your homemade treats made with natural ingredients?

• A9: Yes, we take pride in using high-quality, natural ingredients for our homemade dog treats. Check the product descriptions for specific details on each treat.

Q10: Can I buy your homemade dog treats in local stores?

• A10: Currently, we only sell our homemade dog treats through our online store. We do not have physical retail locations.

Contact Us:

If you have a question that isn't covered here, or if you need further assistance, please reach out to us. We're here to help!